Shipping policy

Shipping Policy

At RIVAA, we aim to make your shopping experience simple and convenient.

We currently deliver orders across Pakistan.

Order Processing

Orders are normally processed within 3-4 business days after confirmation.

For Cash on Delivery orders, our team may contact you to confirm your order before dispatch.

Delivery Time

Estimated delivery time:

2–5 business days

Delivery may take longer for remote areas, public holidays, weather conditions, courier delays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout.

Any free-shipping promotion will be subject to the terms mentioned with that offer.

Cash on Delivery

Cash on Delivery may be available for eligible locations across Pakistan.

You will pay the applicable order amount to the courier at the time of delivery.

Order Tracking

Where tracking is available, customers may receive a tracking number or delivery update after their order has been dispatched.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and active phone number.

If an order cannot be delivered because of an incorrect address, unreachable phone number, or repeated delivery failure, additional charges or cancellation may apply.

Delayed or Lost Orders

Although we work with reliable courier partners, delivery delays can sometimes occur.

If your order appears to be significantly delayed, please contact our customer support team and we will assist you.

Email: rivaastoreofficial@gmail.com

Contact Us

For shipping-related questions, please contact:

RIVAA Customer Support
Email: rivaastoreofficial@gmail.com