Refund policy

Refund & Return Policy

At RIVAA, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, we are here to help.

Returns

You may request a return within 7 days of receiving your order if:

• You received a damaged or defective product.
• You received an incorrect product.
• The product received is significantly different from what was ordered.

To be eligible for a return, the product must be unused, undamaged, and in its original packaging.

Non-Returnable Items

We cannot accept returns for products that:

• Have been used or damaged after delivery.
• Are returned without original packaging.
• Have been damaged due to improper handling.
• Are returned after the 7-day return period.

How to Request a Return

Please contact us within 7 days of delivery at:

Email: rivaastoreofficial@gmail.com

Please provide:

• Order number
• Reason for return
• Clear photos/videos of the product, if applicable

Our team will review your request and guide you through the return process.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be processed through an appropriate available payment method. For Cash on Delivery orders, we may request your bank account or other suitable payment details to process the refund.

Original shipping charges are generally non-refundable, unless the return is due to an incorrect, damaged, or defective product received from RIVAA.

Exchange

If you receive an incorrect, damaged, or defective product, we may offer a replacement or exchange, subject to product availability.

Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

RIVAA reserves the right to refuse returns that do not meet the conditions mentioned above.